Shipping and Returns

Shipping will be Through UPS, Fedex or USPS.
United Parcel Service and the United States Postal Service Standard Shipping & Priority Shipping
Most Shipping by the carriers above are scheduled to be received within 7-10 business days by Standard Shipping delivery. Our Shipping Costs are calculated at Standard Shipping price. Any Order that requires Priority Shipping (3-5 Days) Shipping is considered an additional charge to the Standard Rate that we have already calculated for the Shipping of the product you have selected and will be subject to an additional Charge to you order. (Delivery Schedule by each carrier is also determined by weather and or other conditions permitting). The price of shipping is calculated separately from the cost of your product order, and will be included in your total cost when closing your order through our shopping cart. Special requests can be given to overnight/next day air delivery. These requests are additional costs to the customer.Shipping costs are determined by weight of the item, the packaging and the ship to zip code from our zip code.We use the best and lightest shipping products available for packaging so as to not add to much to the shipping cost of the item.We do want your product to arrive safe. Unfortunately shipping is expensive.There are three things that add to your shipping cost. 1. The weight of the item 2. Zip code from zip code, that is with all carriers 3. Packaging of your item to make sure it arrives to you in the condition you would expect. All these things add up to the cost in shipping to you.
Thank you for understanding.
Canada/ Orders & Shipping     
As of January 15th, 2015,  We will no longer be shipping to Canada due to the high cost of shipping and new International Shipping requirements.
x  ***Please note that orders for any food products or imported items may take between 8-10 business days to be processed and shipped regardless of the shipping method, USPS, Fedex & UPS only ship Monday to Friday. (our offices are closed on Saturdays and Sundays)***  Our on line shop is open 24/7 All orders are processed Mon-Fri. Thank you for your understanding.

Product Guarantees, Returns  and Refunds
We guarantee that our baked goods, confections, jams, preserves, coffee and Syrups will be made of the highest quality ingredients and pass our state inspections for health and safety. When we ship our products we package them with the greatest of care to arrive in the condition that it left our shipping department.

In certain cases the shipping carrier does not always handle the package in ways that may keep the contents of our product secure.

If for any reason you are not completely satisfied with our food products, you must notify us within 3 days of receipt of the item for a partial refund. Religious jewelry, rosaries, etc cannot be refunded after 30 days of use.

Cds, books, candles, incense, pictures, cards clothing are not refundable after use.

Undesirable Items or Returned Refused
Items that cannot be delivered due to an insufficient address or incorrect address provided by the customer and the order is not returned to us no refund will be given. This is lost money to us and we cannot absorb the loss due to incorrect shipping information. Once we receive your order which is processed through PayPal we must hear from you by email if the address is incorrect or that you wish your order to be shipped to a different address.
This has happened and we lose money both on the product and the Shipping fees.
Updated Shipping Information 11/17/21
Thank you for your continued business and support of our Monastery Products
We are thankful for your loyalty during these difficult and unprecedented events of the past year. With the continued disruptions in the global supply chain and the drastically increasing costs of raw materials, labor and freight, it has become necessary to temporarily increase our freight surcharge to 10%.
As of Monday, November 1, 2021, we will be implementing this updated surcharge on all new orders. As a courtesy to you, all purchases made prior to Monday will remain at the lesser surcharge, and all purchases made prior to July 6, 2021, will remain exempt. Surcharges only apply to net merchandise costs and  domestic freight charges and will be included on all future orders.
At the Monastery Gift Shop, we remain committed to supplying high-quality goods to our customers.  Though there remains an uncertainty surrounding the future of freight costs, it is our hope that we will be able to retract this surcharge once the capacity and cost issues subside.  Thank you for your understanding and continued friendship.  The Monks of the Monastery Gift Shop/ Community of Saint Benedict.